How to Fix "The Item You Requested is Not Available for Purchase" Error

How to Fix "The Item You Requested is Not Available for Purchase" Error

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Dan Burcaw
Co-Founder & CEO

As a developer, encountering the error message "The item you requested is not available for purchase" can disrupt the user experience and affect your app’s revenue. In this article, we will explore the various causes of this error and provide a detailed guide on how to troubleshoot and resolve it

Table of Contents:

In this blog post:

One of the most common errors you might encounter implementing Google Play Billing is BillingResponseCode.ITEM_UNAVAILABLE (code 4). The corresponding message from the BillingClient API is frustratingly vague. Here's how to fix it.

Fixing "The Item You Requested is Not Available for Purchase" error

1 Add Your App to a Test Track

Ensure your app has been uploaded to the Google Play Console at least once and assigned to a test track (internal, alpha, or beta).

2. Activate Your Products

Confirm that the in-app purchase or subscription product is active and properly configured in the Play Console. Inactive products cannot be bought.

3. Add Testers to Test Track

Add approved testers to your internal, alpha, or beta test tracks. These testers must also join the test via the provided link in the Play Console.

4. Enable License Testing

Under Setup > License Testing, add the Google accounts of your testers. This allows them to make test purchases using test credit cards, avoiding actual charges.

5. Verify Google Play Account

Ensure the Google Play account signed in on the testing device matches the one added for testing and license testing. This account must be the active account before attempting any test purchases.

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Other Elements That May Be Causing Issues

  1. Verify Item Availability:
    • Backend Check: Ensure your inventory system is updated and accurately reflects item status.
    • API Response: Check if third-party service APIs correctly display item availability. Implement logging to track responses.
  2. Handle Regional Restrictions:
    • Geo-Location Services: Use geo-location to filter items by the user's region.
    • App Store Settings: Confirm regional availability in Google Play Console or Apple App Store Connect.
  3. Cache and Data Synchronization Issues:
    • Cache Management: Clear or update cache periodically using expiration policies or manual clearing.
    • Real-Time Updates: Use WebSockets or Firebase for real-time data synchronization.
  4. Payment Method Restrictions:
    • Payment Gateway Configuration: Ensure settings support various payment methods.
    • User Feedback: Inform users if a payment method is unsupported.
  5. Check API Responses and Logs:
    • API Response Codes: Correctly handle API responses related to item availability.
    • Logging: Capture detailed error information and use log analysis tools for quick diagnosis.
  6. Update and Maintain Your App:
    • Dependency Updates: Keep SDKs and libraries current to ensure compatibility.
    • Routine Maintenance: Regularly address bugs and optimize performance.


Addressing the "The item you requested is not available for purchase" error requires a thorough understanding of your app’s architecture and integration with external services. By following the steps outlined above, you can effectively troubleshoot and resolve the issue, ensuring a seamless user experience and maximizing your app’s revenue potential.

For more insights and solutions to common app development challenges, visit our website at namiml.com. Explore our low-code solutions to streamline your development process and enhance your app’s functionality.

Dan Burcaw is Co-Founder & CEO of Nami ML. He built a top mobile app development agency responsible for some of the most elite apps on the App Store and then found himself inside the mobile marketing industry after selling his last company to Oracle.

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